LMHS reserves the right to revoke an Authorized Users access at any time for any reason. LMHS allows Authorized Users to access the LMHS M圜hart account of an individual other than him or herself. “We are very excited to have it up.An Authorized User refers to individuals who have a legal right to Protected Health Information or who you have authorized access to your LMHS M圜hart account. “I hope it gives them relief if they have concerns about their bills … a place to go to get answers,” Rose said about the website. Rose said receiving statements electronically would be the patients’ choice because they would have to elect to receive it that way.Īlthough it is still a little to early to tell if patients enjoy the website, since it went live on April 25, Rose said it has been favorable for sure. Some of those enhancements include patients having the ability to look at their itemized bill online in a secure environment, along with having the option of receiving their statements electronically instead of via mail. “This is phase one because I know there are more enhancements that we want to undertake,” she said about the website. There are additional enhancements Rose would like to include to the new patient-friendly billing site in the future. A frequently asked questions section was also added to the website.

Other additions to the website include insurance information and what a patient can do if their provider declines to cover the cost of a procedure, along with sample appeal letters they can send to their insurance company. A form can be filled out online to set up an appointment, or by calling 23, option one. “Get Personalized Help” is another feature added to the website to help patients schedule an appointment with a financial representative to seek further assistance with their bill.

Some of the other features include animations that will help a patient understand the breakdown of their bill under “Understanding Your Patient Bill,” along with a sample bill that provides explanations for each section. She said it is a nice feature to have because sometimes when patients call in they cannot always see what they are looking at on their bill. “We can walk them through certain things and they can see the same thing we are talking about,” Rose said.

The website will also provide the patient and a Lee Memorial Health System employee with the opportunity to see the same thing when discussing a bill. One of the enhancements consists of a new domain name, which allows patients to go directly to the billing pages of the Lee Memorial Health System website, instead of navigating it through the home screen.

The feedback she received is what they tried adding into the new website. “There has been a lot of information out there about billing,” Rose said, “but we had talked to patient focus groups that we convened and customer service representatives to find out what patients are really looking for.” She said they have taken the billing portion off the site and enhance it with added information that she believes will better assist the patients. Lee Memorial Health System launched a new website for its patients last month that will help them understand their hospital bills.Īnne Rose, vice president of Revenue Cycle for Lee Memorial Health System, said part of the website has always been devoted to patient billing.

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